Privacy Policy

RentyFind is an AI-powered rental property search platform based in London, United Kingdom. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our service at rentyfind.com.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect the following categories of personal data:

• Account information — your name, email address, and optionally your phone number when you register
• Authentication data — password (stored encrypted) or sign-in provider information if you use Google Sign-In
• Search data — your property search queries, preferences, and conversation history within the platform
• Technical data — IP address, browser type, device type, operating system, and similar technical identifiers collected automatically when you use the Service
• Usage data — pages visited, features used, timestamps of activity, and error reports

We use your personal data for the following purposes:

• To provide and operate the RentyFind service, including processing property search requests
• To maintain and manage your account
• To send you property alerts via SMS if you have provided your phone number and opted in
• To monitor and improve the performance, security, and reliability of the platform
• To detect and prevent errors, crashes, and security incidents
• To improve and develop new features of our product based on usage patterns
• To comply with legal obligations

RentyFind uses artificial intelligence to power the property search experience. When you submit a search query, your message is processed by a third-party AI service to generate property recommendations and responses. This processing is necessary for the core functionality of the platform.

We share only the content of your search queries with the AI service and do not share your name, email, or other identifying information as part of this process. The AI service is contractually bound to process this data only for the purpose of responding to your queries.

We use a third-party error monitoring service to help us identify and fix technical issues on the platform. This service may automatically collect technical information when errors occur, including your IP address, device type, browser information, and details of the actions that led to the error.

This data is used solely for diagnosing and resolving technical issues and improving platform reliability. We do not use this data for advertising or profiling purposes.

We do not sell your personal data. We may share your data with the following categories of third parties, only to the extent necessary for the platform to function:

• AI processing services — to generate property search responses
• Error monitoring and analytics services — to maintain platform reliability
• Authentication providers — if you sign in using a third-party provider such as Google
• Property listing platforms — we aggregate publicly available listing data from third-party letting sites
• Legal authorities — where required by law or to protect the rights and safety of users

All third-party processors are subject to appropriate data processing agreements and are required to process your data only as instructed by us.

We retain your account data for as long as your account is active. You may delete your account at any time from your profile settings, which will permanently remove your account, conversations, and associated data.

Technical logs and error reports may be retained for up to 90 days for security and diagnostic purposes.

As a UK resident, you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data (you can also do this directly via your account settings)
• Right to data portability — request your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to restrict processing — request that we limit how we process your data

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

RentyFind uses essential cookies to manage your authentication session. We do not use advertising or tracking cookies. You can control cookie behaviour through your browser settings, though disabling essential cookies may prevent you from logging in.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Passwords are stored using industry-standard encryption. All data is transmitted over HTTPS.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will update the "last updated" date at the top of this page. Continued use of the Service after changes constitutes acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at [email protected].

If you are unsatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.